library(tidyverse)
library(readr)
library(ggplot2)
knitr::opts_chunk$set(echo = TRUE, warning=FALSE, message=FALSE)Final Project Assignment #2: Nanci Kopecky
final_Project_assignment_1
final_project_data_description
Boston 311 Service Requests for 2023
Part 1. Introduction
- Data set(s) Introduction:
311 Service Requests is a data set on Analyze Boston data.boston.gov, an open-source data website run by the City of Boston. Residents and city employees can make service requests through various means, such as by phone, with an app, and online. In April 2023, there are 74,930 service requests at that point. Each row represents a service request. There are 29 columns. Each column contains detailed information on each service request including the description, time, date, location, and city department/domain. Service requests are about maintenance, repair, cleaning, and policy. Note: As of May 3, 2021, there are now 91,254 service requests.
- What questions do you like to answer with this data set?
Questions that could inform city officials could be the following:
Which city department receives the most service requests? Do residents and city employees use or prefer making service requests by the phone, app, or some other format? Does certain time of the day, week, or month receive more requests? What type of service requests are made in each neighborhood? Are the proportions of On Time service requests the same for each neighborhood? For each city department?
Part 2. Describe the data set(s)
- Read the data set.
This data set is read in with a url.
Boston311 <- read.csv(url("https://data.boston.gov/dataset/8048697b-ad64-4bfc-b090-ee00169f2323/resource/e6013a93-1321-4f2a-bf91-8d8a02f1e62f/download/tmpo8qm0oqd.csv"))
Boston311Bos311 <- as.data.frame.matrix(Boston311)
Bos311